All buyer’s remorse returns will be credited the cost of merchandise less than a 10% restocking fee. Return shipment is the responsibility of the buyer. All merchandise must be in its original packaging, unused, and resalable.
Damaged or manufacturer defect
Shipping damage is the responsibility of the buyer. Many times if a claim is made with a carrier, they will blame packaging, but we will not take responsibility for a carrier claiming improper packaging. For manufacturer defect, please send us photos of the defect via email to email@example.com. In most cases we will ship a replacement at no cost to you. These types of claims MUST be made within 30 days of receiving your items, and we do not honor the claim if you store the items once received and open them at a later time past 30 days under ANY circumstances. We may also offer a partial credit on the item to keep as is. For shipping damage, the buyer will be responsible for the purchase of and shipment of any replacement requested. We will assist in filing a claim in the case of damage when you ship on our carrier account, but we cannot guarantee a refund. Claims can take up to 90 days for resolution.
We encourage buyers to thoroughly inspect shipments at the time of delivery. Any abnormalities, shortages, or damages must be noted on the delivery receipt at the time of delivery. All boxes should be opened for inspection and pieces counted to ensure a complete delivery. Make the driver wait while you review the shipment and notate any damage on the delivery receipt; write "DRIVER REFUSED INSPECTION" when signing the delivery receipt in the unlikely event a driver will not wait. Failure to notate the delivery receipt at the time of delivery may terminates any and all claims that can be filed on damaged merchandise.
Received wrong item
If you receive the wrong item, notify us immediately via email with photo evidence to firstname.lastname@example.org. Please indicate your ihome studio order number in the subject of the email. We will then send you a return label and once that is tracking, we will send the correct item at no extra cost to you. If you decide that you do not want the correct item, you will be entitled to a full refund on the item once returned unless the item returns damaged. There will be a 30% restocking fee in the case incorrect items returning damaged.