Willoughby Twin Loft Bed, White Finish

Buyer remorse

All buyer’s remorse returns will be credited the cost of merchandise less than a 10% restocking fee. Return shipment is the responsibility of the buyer. All merchandise must be in its original packaging, unused, and resalable.

Damaged or manufacturer defect

For manufacturer defect, please send us photos of the defect via email to contact@ihome-studio.com. In most cases we will ship a replacement at no cost to you. These types of claims MUST be made within 30 days of receiving your items, and we do not honor the claim if you store the items once received and open them at a later time past 30 days under ANY circumstances. We may also offer a partial credit on the item to keep as is. For shipping damage, please submit to us a picture of the damaged. We will assist in filing a claim in the case of damage when you ship on our carrier account. Claims can take up to 90 days for resolution.

We encourage buyers to thoroughly inspect shipments at the time of delivery. Any abnormalities, shortages, or damages must be noted on the delivery receipt at the time of delivery. All boxes should be opened for inspection and pieces counted to ensure a complete delivery. Make the driver wait while you review the shipment and notate any damage on the delivery receipt; write "DRIVER REFUSED INSPECTION" when signing the delivery receipt in the unlikely event a driver will not wait. Failure to notate the delivery receipt at the time of delivery may terminates any and all claims that can be filed on damaged merchandise.

Received wrong item

If you receive the wrong item, notify us immediately via email with photo evidence to customerservice@ihome-studio.com. Please indicate your ihome studio order number in the subject of the email. We will then send you a return label and once that is tracking, we will send the correct item at no extra cost to you. If you decide that you do not want the correct item, you will be entitled to a full refund on the item once returned unless the item returns damaged.